How and why we process your data, and your rights
Last Updated: 18/10/2013
Dediboxes LTD ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
We may collect and process the following types of personal data:
1.1. Customer Information: When you sign up for our services, we may collect your name, contact information, and payment details.
1.2. Server Usage Data: We collect data related to the usage of our dedicated server services, including IP addresses, login information, and usage statistics.
1.3. Communication Data: We may collect data from your communications with us, such as support tickets, emails, or other correspondence.
We use your personal data for the following purposes:
2.1. Service Provision: To provide and maintain our dedicated server services.
2.2. Customer Support: To respond to your inquiries and provide customer support.
2.3. Billing and Payments: To process payments and invoices.
2.4. Security and Monitoring: To ensure the security and performance of our services.
2.5 To detect and prevent fraud: To ensure that you, us and non-customers don't become victims of fraud, by analysing order data, traffic data, attack data.
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will also retain data as required by law.
We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. We regularly review and update our security measures to ensure the ongoing integrity and security of your data.
We will not sell or share your personal data with third parties unless required by law or with your explicit consent. We may share your data with our service providers who help us deliver our services, subject to strict data protection requirements.
Under GDPR, you have the following rights:
6.1. Access: You have the right to request access to the personal data we hold about you.
6.2. Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
6.3. Erasure: You can request the deletion of your personal data when it is no longer necessary.
6.4. Restriction: You have the right to restrict the processing of your data in certain circumstances.
6.5. Portability: You have the right to receive your personal data in a structured, commonly used format.
6.6. Withdraw Consent: If we rely on your consent for data processing, you can withdraw it at any time.
6.7. Complaint: You have the right to lodge a complaint with a supervisory authority.
We may use cookies and analytics tools on our website to improve user experience and gather anonymous usage data. You can manage your cookie preferences through your browser settings.
We may update this Privacy Policy to reflect changes in our data processing practices or legal requirements. We will notify you of any significant changes.
If you have any questions or concerns about your personal data, please contact us at privacy@dediboxes.com